Free delivery for books if you are within Nairobi

PRICES AND PAYMENTS

You will be charged the price quoted on the product and the shipping cost. Prices may change from time to time.

The prices include VAT where applicable.

Delivery charges apply outside Nairobi. Charges are dependent on location.

If you are ordering more than one product, they will be processed and delivered as one consignment.

You can pay for Product(s) using cash, MPESA or Paypal

You will own the Products once we have received payment in full including payment of any delivery charges (where due).

SHIPPING

We will send you an email to confirm order placement and confirmation. Once the Product(s) has been dispatched, you will receive an email confirmation (“Dispatch Confirmation”) containing an estimated delivery period.

 

ORDER CANCELLATIONS

Orders that you submit online are processed immediately. You may need to wait until you receive the merchandise in order to return it.

Should the product be unavailable or we are not able to ship, we will send you an email and refunds made for the amount paid.

RETURNS

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. Please email to vera@veraomwocha.com to arrange for a return pick-up. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  We require a receipt or proof of purchase to accompany your return.

You are responsible for paying for all shipping costs for your returned item.

Shipping costs are non-refundable.

REFUNDS AND EXCHANGES

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

Refund will be done no later than 7 days (upon receiving the product (s) and through the same means used to pay a check, or another remedy that we determine in good faith is appropriate in the circumstances..

GENERAL

If you are dissatisfied with an order, we will be happy to exchange, replace or refund the money paid provided the product is original and unused. If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

These terms and conditions and the Contract are governed by Kenyan law. This means a Contract for the purchase of Products through the Site and any dispute or claim arising out of or in connection with it will be governed by Kenyan law. We both agree to that the courts of Kenya will have non-exclusive jurisdiction.

If you have any other problem with an order, we’ll always be here to help. We are committed to making things right.